Shipping Fee Adjustment
This link is for paying additional shipping fees or differences based on your order.
Please only use this link if instructed by our customer service team.
If you have any questions, feel free to contact us before proceeding.
Thank you for your order!
- We'll process your order within 2 business days of receiving payment.
- If any issues arise, we'll notify you promptly.
Estimated delivery times:
- Local warehouse: 5–10 business days
- China warehouse: 10–18 business days(may vary by region)
Please note: to ensure your tracking number remains valid—especially on China-origin shipments that may generate intermediate tracking numbers—there may be a short delay before we upload it. We appreciate your patience and support!
We Believe in What We Build
At NATUREHIKE, we understand the importance of reliable gear in the backcountry. That’s why our products are engineered to meet the highest quality standards and rigorously tested before reaching you.
Return & Exchange
Conditions of return
- Returns must be made within 30 days of receipt.
- Items must be new, unused, and in original condition.
- Includes all original tags, packaging, and components.
- Proof of purchase is required.
Damaged Items
If your product arrives damaged due to packaging issues, please contact us within 3 days of receipt, and we will arrange a replacement.
Warranty
If you encounter an issue covered by the NATUREHIKE Limited Warranty, please contact our team for assistance. We’re here to help you get started.
