Tenda da campeggio pop-up per 4 persone

We purchased this Naturehike NH21ZP008 directly from Naturehike's official website after carefully researching the product and how it was advertised. Unfortunately we did not read reviews on sites such as Amazon or Trustpilot, but there you go...

The tent is marketed as:
• Three-season camping tent
• Suitable for camping and hiking
• Waterproof (2000 mm)
• Fully glued and seam-sealed
• Reliable rain protection
• Providing a dry shelter
• Suitable for family camping
• Providing a comfortable night's sleep
During the very first use the tent leaked.
Thinking it might have been user error, we tested it again.
The same thing happened.
We identified the exact problem: water entered through the stitched entrance seams on BOTH entrances during ordinary Scandinavian summer drizzle.
Not a storm.
Not a cloudburst.
Just ordinary summer rain.
We documented everything with photographs and contacted Naturehike.
Instead of discussing the documented defect, customer service repeatedly claimed that this model is actually a "park leisure tent" intended for daytime use rather than overnight camping.
This explanation directly contradicts Naturehike's own product description.
Their final solution?
A 10% discount voucher if we bought another, more expensive Naturehike tent.
In other words:
Instead of resolving a documented warranty claim, they attempted to sell us another product.
The tent itself was a huge disappointment, but customer support has been even worse!

If you are in the process of buying a tent, do consider where you plan to camp! In arid places and deserts, by all means, go ahead, but if you plan to pitch it in normal northern summer conditions, look elsewhere! This leaks like a sive in light to moderate rain!