Shipping and Delivery

Shipping

1. Can I track my order?

After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.

2. Why have I not received an order confirmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email support@naturehike.com , and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

3. Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact and we'll do our best to change your order before it is shipped.

4. Can I cancel my order?

Yes, you can cancel your order within 30 mins by contacting our customer service team

However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details

5. My address is written incorrectly in the order confirmation - what can I do?

Please contact with support@naturehike.com as soon as possible.

 

Delivery

Our goal is to offer you the best shipping options, no matter where you live. We deliver to countless customers across the world every day, and we strive to provide you with services of the highest level.

We can ship to 72 countries including the United States, Britain, Canada, Australia, Brazil, Russia, India, Indonesia, Thailand, Germany, Italy, Poland, etc.

Note: Due to website reform, we can only ship to the United States and Canada            at present, and other regions are temporarily unable to ship.

The time frame of an order delivery is divided into two parts:

• Processing time: 1-3 bussiness days
• Shipping time:

Place of dispatch	Delivery method	Delivery Time	Shipping fee
USA	Local overseas warehouse	5-7 working days	Free
America's remote areas	Local overseas warehouse	7-10 working days	Depends on local stock
Canada	Local overseas warehouse	5-7 working days	Free

 

Any other question, please contact us at support@naturehike.com