1. Can I track my order?
After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.
2. Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email email@example.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
3. Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
4. Can I cancel my order?
As long as the order is not shipped, you can cancel it anytime by contacting us via firstname.lastname@example.org
However, if your order has already been shipped you'll have to return the products yoursel
5. My address is written incorrectly in the order confirmation - what can I do?
Contact us at email@example.com as soon as possible.
6. I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We are sorry for the inconvenience caused to you, please contact with us via firstname.lastname@example.org and we will help you to solve the problem immediately.
1. How much does shipping cost?
We provide FREE SHIPPING for all Naturehike Brand products from “Local Warehouse”.However, if the local warehouse is out of stock, some shipping charges may apply.
2. Which countries do you ship to?
We can ship to 72 countries including the United States, Britain, Canada, Australia, Brazil, Russia, India, Indonesia, Thailand, Germany, Italy, Poland, etc.
Note: Due to website reform, we can only ship to the United States, Australia and Canada at present, and other regions are temporarily unable to ship.
3. How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 3 business days.
4. How long does shipping take?Fast delivery from local warehouse
USA: 3 - 5 business days
America's remote areas: 7-10 business days (Depends on local stock)
Australia: 5-7 business days
Canada: 5-7 business daysShipping from other countries
Standard: 10-15 business days
DHL: 3-7 business days
Any other question, please contact us at email@example.com