Unfortunately, I cannot recommend this shop.
The sleeping bag was delivered with a cut in the outer shell and was therefore already damaged when I received it. I contacted customer service several times by email, always politely, asking for a solution and a refund. Unfortunately, my emails are now being ignored and I am no longer receiving any response.
The sleeping bag cost €130, and in its damaged condition it is essentially worthless to me. What is particularly disappointing is that, despite repeatedly trying to resolve the issue directly with the seller, I have received neither a proper solution nor any meaningful communication.
I have been polite and reasonable throughout the entire process. I was even addressed as “Hello M.”, yet despite my repeated attempts to resolve the matter, the communication has simply stopped.
I have lost €130 in this process.
Conclusion: Damaged product and no adequate customer support afterwards. A very disappointing experience.
I will never buy from this shop again, and I strongly recommend that others think twice before doing so.
1 star.